Privacy Policy

Controller: TTMLabs Pty Ltd ABN 66 662 501 055, Perth, Western Australia
Contact: sophie@ttmlabs.ai
Applicable law: Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs)

1. Introduction

TTMLabs Pty Ltd is committed to protecting the privacy of individuals in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how TTMLabs collects, uses, discloses, and protects personal information in connection with its AI agent platform and the Ironframe proprietary runtime.

This Policy applies to all individuals who interact with TTMLabs. Website visitors, prospective clients, signed clients, and end users of deployed AI agents. It should be read alongside the TTMLabs Client Services Agreement, which contains additional data handling obligations specific to commercial client engagements.

By using our platform or services, you consent to the practices described in this Policy. To request deletion of any data we hold, contact sophie@ttmlabs.ai.

2. Information We Collect

TTMLabs collects the following types of personal information:

• Account information: name, email address, business details, billing information
• Usage data: interaction logs, task history, AI agent configurations
• Integration data: data from connected third-party services (email, calendar, CRM) as authorised by you
• Communication records: emails, messages, and support interactions

TTMLabs does not intentionally collect sensitive information as defined by the Privacy Act 1988 (Cth). Where an agent's tasks require handling such information, the client is responsible for ensuring appropriate safeguards and individual notifications are in place.

3. How We Use Your Information

We use personal information for the following purposes:

• Providing and maintaining AI agent services
• Processing transactions and managing accounts
• Improving our services and developing new features
• Communicating with clients about their accounts and services
• Complying with legal obligations

4. Disclosure to Third Parties

TTMLabs does not sell, rent, or trade personal information to any third party for marketing purposes. We may disclose personal information in the following circumstances:

• To service providers who assist in operating our platform (subject to confidentiality obligations)
• To comply with legal obligations or respond to lawful requests
• To protect the rights, property, or safety of TTMLabs, our clients, or others
• With your consent or at your direction

5. Data Security

TTMLabs implements reasonable technical and organisational measures to protect personal information from unauthorised access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security.

6. Data Retention

We retain personal information for as long as necessary to provide our services and comply with legal obligations. When information is no longer needed, we will securely delete or anonymise it.

7. Your Rights

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request the deletion of your personal information
• Opt out of certain uses of your information

To exercise these rights, contact sophie@ttmlabs.ai.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page. Your continued use of our services after changes constitutes acceptance of the updated policy.

9. Contact

For questions about this Privacy Policy or our data practices, please contact sophie@ttmlabs.ai.