Terms, Privacy
& Disclaimer

By accessing or using the TTMLabs platform (the "Service"), including any agentic AI employee features, you ("Client", "you", or "your") agree to be bound by these Terms of Service ("Terms"). These Terms constitute a legally binding agreement between you and TTMLabs PTY LTD (ABN 66 662 501 055) ("TTMLabs", "we", "us", or "our").

If you are accepting these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms. If you do not have such authority, or if you do not agree with these Terms, you must not use the Service.

You must be at least 18 years of age to use the Service. By using the Service, you represent and warrant that you meet this requirement.

TTMLabs provides agentic artificial intelligence (AI) employees . autonomous AI agents designed to perform tasks on behalf of clients in a business context. The Service includes, but is not limited to:

• Automated email management . reading, drafting, and sending emails on your behalf
• Research and intelligence gathering . web research, competitor tracking, content summarisation
• Calendar and scheduling management
• Inbox triage and management across connected platforms
• Content drafting and document creation
• Web-based task execution
• Communication via third-party platforms including TTMLabs app and Discord
• Business reporting, data analysis, and analytics
• Proactive monitoring of systems, data sources, and APIs
• Any other tasks assigned by you within the platform's capabilities

3.1 Account Registration

To access the Service, you must create an account by providing accurate, current, and complete information including your name, email address, and business details. You agree to maintain and update this information to keep it accurate.

3.2 Account Security

You are solely responsible for maintaining the confidentiality of your account credentials, including your password and any API keys or tokens issued to you. You must immediately notify TTMLabs at info@ttmlabs.ai if you become aware of any unauthorised use of your account or any security breach.

3.3 Account Activity

You are responsible for all activity that occurs under your account, whether or not you authorised it. TTMLabs will not be liable for any loss or damage arising from your failure to maintain account security.

3.4 One Account Per Entity

Each account is for a single individual or business entity. You may not share account access with third parties unless explicitly authorised by TTMLabs in writing.

3.5 Agent Permissions

When you connect third-party services (email accounts, calendars, messaging platforms, etc.) to your AI agent, you represent and warrant that you have the legal authority to grant the agent access to those services. You are solely responsible for the scope of permissions you grant to your agent.

4.1 Credit Top-Up (AUD)

You can top up your account with any credit amount you wish (minimum A$20). Credits are non-refundable and never expire. Billing is fixed at A$12.00 per million tokens, with transparent usage logged in your dashboard for review. A A$9.99 weekly maintenance fee applies.

4.2 Credit Packs . Non-Refundable

4.3 Payment Processing

All payments are processed through Stripe. By making a payment, you agree to Stripe's terms of service. TTMLabs does not store your payment card details. Prices are inclusive of GST where applicable under Australian law.

4.4 Failed Payments

If a payment fails, we will notify you by email and your account may be suspended until payment is resolved.

4.5 Taxes

You are responsible for all taxes, levies, or duties applicable in your jurisdiction, beyond any GST handled by TTMLabs.

5.1 Your Supervision Obligations

You acknowledge and agree that AI agents may make errors, misinterpret instructions, or take unintended actions. Accordingly, you must:

• Review agent outputs before they affect third parties
• Supervise agent activity, particularly for irreversible or externally-facing actions (e.g., emails sent, forms submitted)
• Configure approval workflows where possible before granting autonomous external action authority
• Bear full responsibility for consequences arising from failure to supervise agent outputs

5.2 Prohibited Uses

You must not use the Service to:

• Engage in any activity unlawful under Australian law or the laws of your jurisdiction
• Send unsolicited commercial communications (spam) or conduct email campaigns without proper legal consent from recipients . in breach of the Spam Act 2003 (Cth)
• Impersonate any person or entity, or misrepresent your identity or affiliation
• Generate, distribute, or facilitate misleading, defamatory, fraudulent, or harmful content
• Engage in phishing, scamming, social engineering, or any deceptive practice
• Violate any third party's intellectual property rights, privacy rights, or other rights
• Access, collect, or harvest personal information about individuals without their consent
• Facilitate or assist in the commission of any crime or regulatory violation
• Harass, threaten, bully, or abuse any individual
• Circumvent, disable, or interfere with security features of the Service or any third-party systems
• Use the Service to train competing AI models or services without TTMLabs' prior written consent
• Sublicense, resell, or commercialise the Service without TTMLabs' prior written consent
• Generate content that sexualises minors, promotes violence, or facilitates discrimination based on protected characteristics
• Engage in market manipulation, insider trading, or conduct prohibited by financial regulators including ASIC
• Attempt to gain unauthorised access to TTMLabs systems, networks, or any other client's data

Violation of this Acceptable Use Policy may result in immediate account suspension or termination without refund.

6.1 Liability Cap . Agent Errors

To the maximum extent permitted by applicable Australian law, TTMLabs' total aggregate liability to you for any claims arising from or related to agent errors . including but not limited to incorrect emails sent, incorrect actions taken, missed tasks, or unintended consequences . shall be limited to the total value of credits consumed or subscription fees paid by you in the calendar month in which the error occurred.

This limitation applies regardless of the form of the claim (contract, tort, negligence, or otherwise) and regardless of whether TTMLabs has been advised of the possibility of such damages.

6.2 Exclusion of Consequential Damages

To the maximum extent permitted by law, TTMLabs shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, business opportunity, or contracts
• Loss of data or data corruption
• Damage to reputation or goodwill
• Business interruption or loss of business
• Damages arising from your failure to supervise agent outputs or implement appropriate review processes

6.3 Client Responsibility for Agent Actions

You are solely responsible for all actions taken by an agent under your account, all external communications sent by an agent on your behalf, and compliance with all applicable laws governing those communications.

6.4 No Warranty

The Service is provided "as is" and "as available". To the maximum extent permitted by law, TTMLabs makes no warranties, express or implied, regarding accuracy, reliability, merchantability, or fitness for a particular purpose.

6.5 Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies any guarantee, right, or remedy under the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)) that cannot lawfully be excluded. Where statutory guarantees apply, TTMLabs' liability is limited to the greatest extent permitted by law, which may include (at TTMLabs' election) re-supplying the services or paying the cost of re-supply.

7.1 Platform Ownership

The TTMLabs platform . including all software, algorithms, AI models, interfaces, designs, documentation, and related materials . is owned by TTMLabs PTY LTD and is protected by Australian and international intellectual property laws. Nothing in these Terms grants you any ownership interest in the platform.

7.2 Your Data

You retain full ownership of all data, content, documents, and information you provide to the Service or that is generated by agents specifically for you ("Client Data"). TTMLabs does not claim ownership of your Client Data.

7.3 Licence to TTMLabs

By using the Service, you grant TTMLabs a limited, non-exclusive, worldwide, royalty-free licence to access, use, process, copy, and transmit your Client Data solely for the purpose of providing the Service to you. This licence terminates when your account is deleted, subject to data retention obligations in the Privacy Policy.

7.4 Feedback

If you provide TTMLabs with suggestions, ideas, or feedback regarding the Service, you grant TTMLabs a perpetual, irrevocable, worldwide, royalty-free licence to use such feedback for any purpose.

7.5 Agent Outputs

Content generated by your AI agent in the course of completing your assigned tasks belongs to you, subject to any third-party intellectual property rights and the licence in clause 7.3 above.

The Service may integrate with or operate within third-party platforms and services, including but not limited to Google Workspace, Microsoft Office 365, TTMLabs app, Discord, Stripe, and others. Use of these platforms is governed by their respective terms of service.

TTMLabs does not endorse any third-party services and is not responsible or liable for their availability, reliability, security, or conduct. TTMLabs may add, modify, or remove third-party integrations at any time, and will use reasonable efforts to provide advance notice of significant changes.

9.1 Best-Efforts Uptime

TTMLabs will use commercially reasonable efforts to ensure the Service is available on a continuous basis. However, we do not guarantee uninterrupted or error-free access. The Service may be temporarily unavailable due to maintenance, updates, infrastructure issues, third-party outages, or events beyond our reasonable control.

9.2 Planned Maintenance

Where possible, TTMLabs will provide advance notice of planned maintenance that may affect Service availability.

9.3 Modifications to the Service

TTMLabs reserves the right to modify, update, or discontinue any aspect of the Service at any time. Reasonable efforts will be made to provide advance notice of material changes. Continued use after any modification constitutes your acceptance of the change.

9.4 No SLA

Unless expressly agreed in a separate written agreement signed by an authorised representative of TTMLabs, no Service Level Agreement (SLA) applies to your use of the Service.

9A.1 What is a Security Lockdown?

Agentic AI is one of the fastest-moving fields in modern technology. New vulnerabilities, exploits, and attack vectors are discovered regularly . sometimes affecting the core infrastructure, frameworks, or third-party components that power AI agent systems. TTMLabs operates an automated security monitoring system that continuously scans for credible threats to our infrastructure and the platforms we depend on.

When a credible security threat is identified, TTMLabs may initiate a Security Lockdown . a controlled, temporary suspension of all outbound agent activity across the platform. During a lockdown, AI agents are placed in a protected state and all task execution is paused until the threat has been fully investigated and mitigated. This is a deliberate and proactive measure to protect the security and integrity of client data and our systems.

9A.3 No Refunds or Compensation for Lockdown Periods

TTMLabs will not issue refunds, credits, or any other form of compensation in respect of a Security Lockdown, including for:

• Tasks that were not completed due to agent suspension during the lockdown period;
• Business losses, missed opportunities, or consequential impacts arising from the temporary suspension of agent activity;
• Inconvenience or disruption caused by the lockdown, regardless of its duration.

Security Lockdowns are a necessary and non-negotiable component of responsible AI infrastructure management. By using the Service, you acknowledge and accept that lockdowns may occur without prior notice and that TTMLabs' obligation during such events is limited to resolving the security risk as promptly as possible and communicating transparently with affected clients.

9A.4 Communication During Lockdowns

TTMLabs will notify affected clients of a Security Lockdown as soon as reasonably practicable, including information about the nature of the threat and the expected resolution timeline where known. Notifications will be sent to the email address associated with your account. We will also notify you promptly once the lockdown has been lifted and normal agent operation has resumed.

9A.5 Our Commitment

TTMLabs is committed to resolving all Security Lockdowns as rapidly as possible. We understand that suspending your AI employee creates inconvenience, and we do not take that lightly. Our priority in any lockdown event is to protect your data, restore service, and communicate clearly . in that order.

10.1 Termination by You

You may terminate your account at any time by contacting TTMLabs at info@ttmlabs.ai or through your account settings. Termination takes effect at the end of your current billing period. Unused prepaid credits are non-refundable upon voluntary termination.

10.2 Termination by TTMLabs . For Cause

TTMLabs may immediately suspend or terminate your account without notice if:

• You breach any provision of these Terms, including any Prohibited Use
• TTMLabs is required to do so by law or regulatory authority
• Your conduct poses a risk of harm to TTMLabs, other users, or third parties
• Payment fraud or chargebacks are detected in connection with your account

10.3 Termination by TTMLabs . Without Cause

TTMLabs may terminate your account without cause by providing 30 days' written notice. In this case, TTMLabs will provide a pro-rata refund of any unused subscription fees for the period after termination.

10.4 Effect of Termination

Upon termination, your right to access the Service ceases immediately. Data will be retained and deleted in accordance with the Privacy Policy. Clauses 6, 7, 11, 12, and 13 survive termination.

You agree to indemnify, defend, and hold harmless TTMLabs PTY LTD, its directors, employees, agents, and successors from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from or related to:

• Your use of the Service
• Any actions taken by your AI agent under your account
• Your breach of these Terms
• Any third-party claims arising from content, communications, or actions generated by your agent
• Your violation of any applicable law or regulation
• Your infringement of any third party's intellectual property or privacy rights

12.1 Governing Law

These Terms are governed by and construed in accordance with the laws of Western Australia, Australia, without regard to conflict of law principles.

12.2 Jurisdiction

You irrevocably submit to the exclusive jurisdiction of the courts of Western Australia (and any appellate courts thereof) for the resolution of any dispute arising out of or in connection with these Terms or the Service.

12.3 Informal Resolution First

Before initiating any formal legal proceedings, the parties agree to attempt to resolve any dispute informally. Please contact TTMLabs at info@ttmlabs.ai. TTMLabs will use good faith efforts to respond within 14 business days.

12.4 Australian Consumer Law

Nothing in this clause prevents you from exercising rights you may have under the Australian Consumer Law or other applicable statutory schemes.

TTMLabs reserves the right to modify these Terms at any time. We will notify you of material changes by:

• Sending an email to the address associated with your account
• Displaying a prominent notice on the Service

Changes will take effect 14 days after notification, unless the change is required by law, in which case it may take effect immediately. Your continued use of the Service after the effective date constitutes your acceptance of the updated Terms.

14.1 Entire Agreement

These Terms, together with the Privacy Policy and any other agreements expressly referenced herein, constitute the entire agreement between you and TTMLabs regarding the Service.

14.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, it will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force and effect.

14.3 Waiver

TTMLabs' failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

14.4 Assignment

You may not assign or transfer your rights or obligations under these Terms without TTMLabs' prior written consent. TTMLabs may freely assign its rights and obligations, including in connection with a merger, acquisition, or sale of assets.

14.5 Force Majeure

TTMLabs will not be liable for any delay or failure to perform its obligations where such delay or failure results from circumstances beyond its reasonable control, including acts of God, natural disasters, government actions, pandemic, war, terrorism, third-party infrastructure failures, or internet outages.

14.6 Notices

All notices to TTMLabs must be sent in writing to info@ttmlabs.ai. TTMLabs may send notices to the email address associated with your account.

TTMLabs PTY LTD (ABN 66 662 501 055) is committed to protecting the privacy of individuals in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained in Schedule 1 of that Act.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use the TTMLabs platform. It also describes your rights regarding your personal information and how to exercise them.

By using the Service, you consent to the collection and use of your information as described in this Policy. If you do not agree, please discontinue use of the Service and contact info@ttmlabs.ai to request deletion of any data we may hold.

2.1 Information You Provide Directly

• Account Information: Name, email address, business name, ABN or business registration number (if provided), and other information provided during registration
• Payment Information: Billing name and address. Payment card details are processed and stored exclusively by Stripe . never on TTMLabs systems
• Agent Instructions & Configuration: Task descriptions, preferences, business context, communication styles, and other configuration you provide to instruct your AI agent
• Support Communications: Emails, messages, or other communications you send to TTMLabs

2.2 Information Collected Automatically

• Agent Interaction Logs: A timestamped record of all actions taken by your AI agent . emails read and sent, web research performed, schedules created, content drafted, and all other task execution. These logs are integral to the Service's transparency features
• Usage Data: Login times, features accessed, dashboard interactions, and credit consumption
• Technical Data: IP address, browser type and version, operating system, device identifiers, and session data
• Third-Party Integration Data: When you connect third-party accounts (e.g., Gmail, Google Calendar, TTMLabs app), data from those accounts is processed to fulfil your agent's tasks

2.3 Sensitive Information

We do not intentionally collect sensitive information as defined by the Privacy Act 1988 (Cth) (such as health information, racial or ethnic origin, political opinions, religious beliefs, or biometric data). If your agent's tasks require processing such information, you are responsible for ensuring appropriate safeguards are in place.

We use your personal information for the following purposes:

• Providing the Service: Operating, maintaining, and delivering the AI agent features you have subscribed to
• Account Management: Managing your account, authenticating your identity, and processing payments
• Service Improvement: Analysing usage patterns and agent performance to improve the platform . using aggregated and/or de-identified data where possible
• Agent Optimisation: Your interaction data and configurations may be used to improve agent performance specific to your account. We do not use your Client Data to train general-purpose AI models accessible to other clients without your explicit consent
• Communications: Sending service-related notices, security alerts, billing notifications, and product updates. Marketing communications are sent only with your consent, and you may opt out at any time
• Legal Compliance: Complying with our obligations under Australian law, including ATO tax record-keeping requirements
• Fraud Prevention & Security: Detecting, preventing, and responding to fraud, abuse, and security incidents
• Dispute Resolution: Resolving disputes and enforcing our Terms of Service

We will not use your personal information for any purpose materially different from those listed above without your prior consent.

4.1 Service Providers & Sub-Processors

4.2 Legal Requirements

We may disclose your information where required by law, court order, or regulatory authority, including the Australian Taxation Office (ATO), the Office of the Australian Information Commissioner (OAIC), or law enforcement agencies.

4.3 Business Transfers

In the event of a merger, acquisition, sale of assets, or restructure involving TTMLabs, your personal information may be transferred to the relevant successor entity, subject to equivalent privacy protections.

4.4 Overseas Disclosure

Some of our third-party service providers are based outside Australia. By using the Service, you consent to your information being transferred to and processed in these countries (including the United States). We take reasonable steps to ensure overseas recipients handle your information consistently with the Australian Privacy Principles.

We retain your personal information for the following periods:

Upon expiry of the applicable retention period, personal information is securely deleted or permanently de-identified.

TTMLabs implements reasonable and appropriate technical and organisational measures to protect your personal information, including:

• Encryption of data in transit using TLS/SSL
• Encryption of sensitive data at rest
• Access controls limiting employee access to personal information on a need-to-know basis
• Regular security monitoring and incident response procedures
• Use of secure, reputable third-party infrastructure providers

In accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the following rights:

To exercise any of these rights, contact us at info@ttmlabs.ai with the subject line "Privacy Request".

The TTMLabs platform uses cookies and similar tracking technologies to:

• Maintain your login session
• Remember your preferences
• Analyse platform usage (using aggregated, anonymised data)
• Prevent fraud and ensure security

You may configure your browser to refuse cookies, but some features of the Service may not function correctly without them. We do not use tracking technologies for cross-site behavioural advertising.

The Service is not directed at or intended for use by individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected personal information from a person under 18, we will delete that information promptly.

For all privacy-related inquiries, access requests, correction requests, or complaints, please contact:

We will acknowledge your request within 5 business days and provide a substantive response within 30 days. If your complaint cannot be resolved through this process, you may escalate to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or the Service. When we make material changes, we will notify you by email and/or by posting a notice on the Service. The updated Policy will take effect 14 days after notification, unless otherwise required by law.

Your continued use of the Service after the effective date constitutes your acceptance of the updated Policy.